Business Analyst Job at Russell Tobin, San Francisco, CA

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  • Russell Tobin
  • San Francisco, CA

Job Description

Russell Tobin's client is hiring a Business Analyst in San Francisco, CA

Employment Type: Contract

Location: Hybrid (40% field visits, 60% remote) San Francisco, CA 94107 *Must be local to CA*

Schedule: Monday-Friday 9am-5pm

Pay rate : $30-$33/hr

Responsibilities:

  • Enhance merchant and customer experience in the "Going Out" in-store program through direct communication, data analysis, and creation of long-term collateral.
  • Develop and manage merchant reporting, meeting presentations, emails, and other materials to improve program insights and communication.
  • Respond to inbound support tickets, assist with scaling support, and handle ad hoc tasks such as data analysis and presentation creation.
  • Conduct in-person merchant visits to address feedback, troubleshoot issues, set up technology (e.g., NFC tiles), and train staff.
  • Observe restaurant operations, perform secret shopping for compliance, and track customer interactions with program tiles to drive improvements.
  • Requires a friendly, detail-oriented, fast learner with strong analytical skills and proficiency in Google Suite (Excel, Google Sheets).

Requirements:

  • Proficient in G Suite, helping update merchant materials and collateral by updating data.
  • Creative and data-driven, assisting with pulling reports and insights to share with merchants.
  • Travel across San Francisco and East Bay to address merchant pain points, particularly with NFC tile adoption, and train staff on product usage.
  • A people-oriented individual who enjoys improving operations and sharing insights with the team.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Local area, Monday to Friday,

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