Job Description

Job Title: Call Center - Customer Service Representative

Location: Brea, CA 92821

Schedule: 7:30 am - 4:00 pm (Mon-Fri)

Onsite: 100% Onsite

Pay Rate: $21/hr

Job Description:

We are looking for a dedicated and skilled Customer Service Representative (CSR) to join our team! In this role, you will leverage your strong customer service skills to manage customer inquiries, process orders, and resolve issues in a fast-paced environment. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.

As a CSR, you will be responsible for handling all customer inquiries across various products, processing orders, ensuring accuracy, and supporting both internal teams and customers to maintain high levels of satisfaction. You will play a key role in providing timely and efficient customer service in all areas of order processing, phone inquiries, and customer problem resolution.

Key Responsibilities:

• Build and maintain relationships with customers through phone and email communication.
• Resolve customer issues efficiently to ensure high satisfaction levels.
• Answer incoming calls in a timely and efficient manner in a high-volume support environment.
• Process orders accurately, including phone orders, standing orders, field service orders, and replacement orders (via fax, EDI, etc.).
• Support field service and sales representatives with inquiries, order placements, and proof of delivery as needed.
• Maintain accuracy and efficiency in individual tasks and as part of the department.
• Stay knowledgeable about products and any special projects as needed.
• Collaborate effectively with internal teams, including Field Service, Sales, Finance, Bids and Contracts, HR, and IT.

Position Requirements:

• Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook) (2000 or later).
• Basic math and statistical knowledge.
• Strong keyboarding skills; prior experience entering orders while on the phone is a plus.
• Ability to multitask and problem-solve.
• One to three years of customer service experience.
• High school diploma required; associate degree preferred.
• Primary language: English.
• Little to no travel required.

Personal Trait Profile:

• Self-motivated with a positive attitude and focus on quality work.
• Strong attention to detail and a personal sense of urgency.
• Aspires for continuous professional development and success.
• Able to manage time effectively, prioritize tasks, and handle multiple responsibilities under time constraints.
• Excellent organizational and time-management skills.
• Team-oriented with a constructive, positive approach to teamwork.

If you are a proactive individual with a passion for customer service and a desire to contribute to a collaborative team, we encourage you to apply! Join us in a role where your impact matters, and be a part of a company that values quality work and personal growth.

Apply Today!

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