Client Services Representative Job at Modern Wealth Management, Chapel Hill, NC

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  • Modern Wealth Management
  • Chapel Hill, NC

Job Description

We are seeking a Client Service Representative to join our team in a full-time, in-office role. This position plays a vital role in supporting financial advisors by managing client paperwork, processing transactions, maintaining CRM data, and ensuring a seamless client experience. This role provides an excellent opportunity for a motivated candidate to grow within the financial services industry while supporting a high-performing team.

Primary Duties:

  • Provide operational and administrative support to financial advisors, ensuring smooth daily execution of client service activities.
  • Draft, send, collect, and process new and existing client paperwork accurately and efficiently.
  • Handle cashiering functions, including processing deposits, distributions, and transfers with attention to detail.
  • Maintain CRM data (Salesforce or similar database), ensuring accurate client records and generating reports to support advisor activities.
  • Assist with client onboarding, account maintenance, and transactional processing.
  • Answer client inquiries and provide proactive communication to ensure an outstanding client service experience.
  • Manage incoming calls, direct inquiries to the appropriate team members, and provide front-office support by greeting clients and guests.
  • Coordinate with internal teams, such as compliance, investment operations, and client service, to facilitate smooth client transactions and adherence to regulatory standards.
  • Stay informed on company policies, procedures, and industry best practices to ensure compliance and operational excellence.

Requirements:

  • Full-time, in-office role with a strong team-oriented mindset.
  • Experience with Salesforce or similar CRM systems required.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
  • Strong organizational skills with the ability to multitask and manage time effectively.
  • Excellent verbal and written communication skills to interact with clients professionally.
  • Ability to learn and apply financial industry knowledge in a fast-paced environment.
  • Previous experience in financial services, wealth management, banking, or client service is preferred but not required.

Key Benefits

  • Generous continuing education support
  • 100% company paid employee only premiums for Health, Dental & Vision Coverage
  • 4% Company 401k match, 100% vested

Job Tags

Full time,

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