Job Description

JOIN US IN MAKING THE MOST OF EVERY DAY!

Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .

We have a passion for purpose driven work! Do you?

CLINICAL MANAGER/TEAM LEADER

General management, supervision and leadership of a hospice transdisciplinary team. Demonstrates knowledge of and commitment to organization’s mission, culture, fiscal, customer service and management principles. Acts as Hospice of the Western Reserve’s representative to hospitals, medical community and external providers.

Essential Functions:

• Maintains open communication and networking with other hospice offices. Coordinates cross coverage as needed
• Assists with consultation and coordination of services involving any agency providers, nursing facilities and/or physicians
• Provides management and leadership of a hospice team.
• Coordinates and supervises all clinical staff in relation to program and clinical services. Participates in the selection, orientation and evaluation of clinical staff.
• Oversees case assignments for team.
• Provides direct patient and family care as appropriate and may include supervised home visits with staff members.
• Facilitates or oversees the facilitation of care conferences for team. Provides assistance to the team in identification and resolution of problems and concerns in patient/family care and in the plan of care.
• Provides clinical guidance/education through team and staff meetings. Provides consultation to all team members related to specific patient/family care needs.
• Assists in staff development and educational programs for the team.
• Assists in the coordination of volunteers and volunteer training.
• Oversees continuing compliance with internal and external regulatory standards including Medicare, Medicaid, licensure, JCAHO, corporate compliance and agency policies/procedures.
• Possesses a thorough understanding of Medicare hospice regulations and other regulatory hospice requirements as it relates internally and to all external relationships
• Participates as required in the QA process pertinent to hospice service; focus on Quality Scores and Public Reporting
• Participates in public relations, community outreach and promotion of HWR and Advisory Councils
• Assists with all survey preparation and coordination
• Collaboration with Centralized Medical Records for oversight of clinical records
• Demonstrates fiscal responsibility for the team budget through the judicious allocation and monitoring use of resources. Review variance reports and maintain Compass standards
• Demonstrates and promotes positive customer service responsiveness internally and externally according to agency standards
• Participates in on-call as assigned.
• Serves on committees as assigned.
• Performs other duties as assigned.

Requirements:

• RN License or other related Clinical Professional License
• BSN Clinical background with Bachelor’s degree preferred.
• Hospice/Palliative Care experience preferred.
• Supervisory experience preferred.
• Independent and analytical thinker
• Previous experience in hospice or health care operations preferred
• Working knowledge of basic Microsoft Office Suite applications

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Exempt role
• Technology Package

CONDITIONS OF EMPLOYMENT:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

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