Job Description

CitiTurf is seeking a full-time, experienced Customer Service Representative to join our team!

Why CitiTurf is a Great Place to Work

Since 2004, CitiTurf has been a locally owned, family-run business dedicated to serving our community. With over 11,000 clients and growing, we’re proud to be financially secure and completely debt-free. What does that mean for you? It means you’ll always get paid on time, and you can feel confident about your future with us.

We believe in setting our team up for success. Whether it’s providing the tools you need, sharing knowledge, or offering support, we invest in you so you can thrive in your role here at CitiTurf.

We’re also passionate about giving back. From partnering with local charities to supporting community projects, we believe in making a difference where we live and work.

Our Promise to Our Clients

At CitiTurf, everything we do is centered around the client. We’re committed to providing the best possible experience and building relationships based on trust. That’s why we offer a competitive salary instead of a commission-based pay structure. We want you to focus on what the client truly needs, not on upselling services they don’t.

When we recommend a service, it’s because we genuinely believe it’s the right solution for the client. This approach has earned us a reputation for being trustworthy and reliable—and we take that very seriously.

Why You’ll Love It Here

If you’re looking to grow your career, CitiTurf is the place to be. We offer opportunities to build new skills, earn certifications and licenses, and even advance into new roles or leadership positions as you grow with us.

Our team is made up of experts with licenses and certifications like TDA, TPCL, TCEQ, ISA, and more. With decades of combined experience in plant health, pest control, irrigation, and lawn care, there’s no shortage of knowledge to share.

We also care about taking care of you. CitiTurf offers benefits like health insurance, retirement plans, paid time off, and more to ensure you’re supported both at work and at home.

We’re proud to offer a welcoming, supportive environment where you can learn, grow, and feel good about the work you do. If this sounds like a team you’d like to be part of, we’d love to hear from you!

Job Roles:

• Answer phone calls and emails promptly and professionally
• Provide information and pricing about products and services
• Document and update client records based on interactions
• Collaborate with team members to improve service delivery and enhance client satisfaction

Qualifications:

• Minimum of 1-year customer service experience in an office role; customer service experience with a lawn maintenance, irrigation, or pest control company is strongly preferred
• Ability to build rapport with clients
• Ability to prioritize and multi-task
• Ability to type efficiently while engaging with customers is essential for maintaining accurate records
• Must be able to pass a pre-employment drug test and background check

We kindly request no phone calls. Only selected candidates will be contacted and guided through the next steps in the process.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

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