Customer Service Rep
9+ Months with open for extension
Marinette, Wisconsin, United States
Rate-22/hour
What You Will Do:
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Handle customer complaints
Review and close disputes with collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs/credits
Manage cases in Salesforce.com
What We Look For:
Required
Problem solving skills
Proactive mindset
Agile – work in fast paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
If you are interested, please forward your resume to Satish.a@net2source.com and you can also reach me at (201) 484-7963 Ext.389 to discuss your career aspirations.
Thanks,
Satish Abrol
Technical Recruiter
(201) 484-7963 Ext.389
Satish.a@net2source.com
Address: 270 Davidson Ave Suite 704, Somerset, NJ, 08873
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