Job Description

Job Summary

The Disbursement Specialist completes disbursement of escrow transactions by printing checks, issuing wires, creating cover letters, and issuing final HUD’s. This role confirms that the file balances are accurate and disburses the funds according to directions, most often by issuing checks. Also works with lenders, buyers and escrow officers to balance files that have closed and disburse the file.

Essential Duties and Responsibilities

• Liaises with clients and all parties within the transaction. Prioritizes, multi-tasks and communicates to ensure deadlines are met.
• Prepares wires and checks for transfer
• Prepares and emails various drafts of settlement statement to the parties.
• Answers a moderate volume of phone calls, and provides internal and external customer service
• Participates in conference calls as needed to discuss flow of funds
• Ensures files are properly balanced and reconcile any differences with Closing Specialist
• Reconciles incoming and outgoing wires.
• Embraces technology and outsourcing.
• Performs other duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• Minimum 2 years Banking and/or Escrow Experience required
• Previous title experience working at a title company required

Functional/Technical Skills

• Strong working knowledge of Corporate and divisional policies and procedures including wire fraud
• Ability to multi-task and prioritize files
• Intermediate level working knowledge of Microsoft Office applications and escrow related software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before customers.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Basic accounting knowledge including accounts receivable
• Settlement statement (HUD) knowledge helpful
• Effective analytical and problem-solving skills
• Excellent customer service and communication skills
• Detail orientated
• Work efficiently and accurately in high pressure situations
• AtClose operations system knowledge preferred

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

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