IT Field Service Technician(Engineer) Job at Tekaccel Inc, Virginia

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  • Tekaccel Inc
  • Virginia

Job Description

Role Name: IT Field Service Technician Location: Austin, TX, USA Role Description:
  • Perform imaging, staging, and deployment of desktops, laptops, and peripherals.
  • Troubleshoot and maintain hardware, software, and related devices.
  • Provide on-site and remote technical support for end-users.
  • Travel to nearby sites as required (clean driving record needed).
  • Manage ServiceNow ticket queue and handle escalated support requests.
  • Deploy operating systems using SCCM and perform hardware diagnostics.
  • Collaborate with internal teams to resolve technical issues and execute processes.
Competencies:
  • Windows 10
  • Software Asset Management (ITAM)
Experience:
  • 4 6 years in IT support or field service roles.
Skills:
  • Strong knowledge of hardware, Windows OS (7 11), Microsoft Office, and mobile devices (iOS/Android).
  • Experience in break/fix environments and printer/copier troubleshooting.
  • Excellent communication, customer service, and analytical troubleshooting skills.
  • Familiarity with systems hardware, networking, and peripherals.
Attributes:
  • Reliable, independent, and able to manage multiple tasks effectively.
  • Experience supporting senior executives and providing field services.

Job Tags

Remote job,

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