Job Description

Job Title: CUSTOMER SUPPORT REPRESENTATIVE

Location: Denver, Colorado [South Metro of Denver] [On-site training, Hybrid position]

Reports to: Customer Service Manager

Schedule: 25 hours per week, Monday-Friday 9am-2pm MST

Hourly Rate: $20.00 [C ompensation depends on experience, qualifications, location, and internal equity considerations]

Benefits offered: Paid Time Off and 401(k) with employee match

Position Summary

Always Food Safe is a growing company looking for a part-time Customer Support Representative to respond to customer inquiries and assist with sales support. This is a team-focused position that will require effective communication with internal team members as well as relationship-building with customers and multiple-third party vendors.

Essential Duties and Responsibilities

• Answer calls, assist with order placement, and achieve timely query resolution by following company standards and maintaining premium quality of services.
• Perform troubleshooting, asking questions to identify and understand customer issues.
• Complete and update a variety of record logs related to this position.
• Assist and guide customers through product and service offerings (including providing greater details regarding promotions and advertisements).
• Analyze the client's requirements and recommend products, plans, or services to match their needs.
• Facilitate sales of all products and services according to the customers’ needs.
• Track potential customers by inputting data into Salesforce.
• Email potential business accounts as requested.
• Multi-task between multiple communication channels including phone (Vonage), email (Salesforce Cases), live chat (Salesforce Omni-Channel), and Microsoft Teams.
• Collaborate and build relationships virtually with outside customer service and sales, third-party vendors, and other organizations in a similar industry.
• Assist in small projects assigned by the manager, including but not limited to document translation and accreditation projects.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two-year associate degree in communications, business, or a related field (preferred).
• Two years of experience in customer service supporting digital products.
• Exceptionally effective listening and verbal communication skills.
• Experience working with CRM systems (Salesforce experience is a plus).
• Proficient in Microsoft Office (Word, Excel, Outlook, and Teams).
• Bilingual, fluent in English and Spanish.
• Excellent multi-tasking skills will be essential for this role.
• Self-starter, comfortable working independently, with little supervision.
• Have the willingness to consultatively sell, to provide value-added solutions rather than commodities.
• Strong relationship management skills.
• Possess a strong work ethic.

Headquartered in St. Paul, NCCO is a family-owned business that takes pride in their hard-working staff who are dedicated to providing exceptional customer service. NCCO is a parent company of Always Food Safe, which acquired AFS in 2016. With innovation as a top core value, NCCO and AFS foster an environment that embraces diversity, equity, and inclusion. As we continue our journey of growth, we celebrate the collective sum of individual life experiences, knowledge, self-expression, unique abilities, and talents that create our culture. Together we look forward to creating a bright future as we launch new product lines, marketing programs, and technologies to help end users provide stellar customer service and achieve their business goals.

The Always Food Safe Company is an equal-opportunity employer.

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