Job Description

• Confirms customer eligibility requirements through examination of applicants' personal and financial documentation and calculating income for a six-month period.
• Continuously reviews and updates the WIOA Technical Assistance Guidebook (TAG) when changes occur for program compliance regarding eligibility requirements and processes.
• Remains knowledgeable and current in relevant grant and contract obligations, requirements, guidelines, and program changes.
• Compiles, sorts and verifies the accuracy of data before it is entered into the system and compares data with source documents for program compliance.
• Enters client data into VOS ensuring documentation is complete.
• Scans and uploads documents to VOS that includes verifying documents, WIA VOS application, I-9 right-to-work documents, selective service registration, applicant statements, and verification of Dislocated Worker or Adult Low Income, or Self-Sufficiency Guidelines as needed for Adult Training programs.
• Obtains signatures on WIB for 704 with the combined Participant Release of Information Authorization, Nepotism, Civil Rights, and the Grievance and Compliant Procedures and gives hare copies to the customer.
• Attends Rapid Response, job fairs, and other community events as directed by Intake Coordinator/Site Coordinator in order to outreach in the community where employment and training services are needed.
• Compiles, sorts and verifies the accuracy of data before it is entered and
• Prepares and modifies documents including correspondence, reports, memos, and emails.
• Composes formal letters to funding sources requesting permission to serve customers in the event that the Selective Service requirement was not met.
• Creates client files with required documentation for eligibility.
• Examines eligibility to ensure all possible service outcomes are taken.
• Transitions customers to the career coaches for further assistance.
• Provides customers with an overview of services available through the OSO.
• Provides exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment interprets standards and guidelines to potential clients and answers questions regarding process and application status.
• Works closely with EDD partners in helping to coordinate and facilitate a variety of reemployment workshops such as RESEA's, JS4UI, and MSFW workshops.
• Works with other partner programs (ESE, Youth, RESET, Supervised, LEAP, ECO, WtW) to co-enroll participants into WIOA services in order to maximize employment and training opportunities for customers.
• Prepares and modifies documents including correspondence, reports, memos, and emails.
• Handles inbound calls, rescheduling appointments, filing client files, and other offices clerical work.
• Strive for a 90% accuracy rating with completed WIOA application files.
• Conduct second reviews of WIOA files as needed.
• Fully co-enroll ESE customers including objective assessment.
• Performs group eligibility workshops for individuals seeking Occupational Skills Training.
• Makes referrals to partner agencies.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.
• Serves as a customer liaison responding to customer problems, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
• Follow-up with customers and agencies as appropriate to document the use/success of referrals.
• Provides documentation to partnering agencies.
• Inputs accurate and complete data for all contacts with customers into the agency database.

• Uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment. ? Ability to speak effectively with groups of customers or employees of the organization.
• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public.
• Ability to deal with customers in a calm, professional, friendly, and patient manner.
• Knowledgeable of modern office procedures and methods, proficient in the use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program database.
• Possess communication skills, research abilities, flexibility, and an ability to work well with others. ? Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Knowledge of the local labor market and employer expectations.
• Possess excellent organizational skills and attention to detail.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.

• Possession of Bachelor's Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training or equivalent combination of education and experience.
• Minimum one year of experience providing services to low-income persons.
• Minimum of one year of experience providing employment assistance in intake, vocational counseling, and/or case management.

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