Job Description

Description:

The Senior Sales Manager - Laboratory Testing Services is a hands-on operational leader focused on executing sales strategies and driving day-to-day sales activities. This role is responsible for managing the sales team’s operations, ensuring process efficiency, and achieving sales targets through effective execution. The Senior Sales Manager will work closely with internal teams and external customers to build strong relationships, maintain operational excellence, and deliver results in a fast-paced environment. This role requires a blend of office and fieldwork, with an expected schedule of 2 days per week in the office and 3 days visiting clients in the field. Up to 25% overnight travel may be required to meet with customers, attend industry events, and support sales initiatives.

Responsibilities:

1. Manage and oversee the daily operations of the sales team, ensuring effective execution of sales activities and adherence to company processes.
2. Drive the achievement of monthly, quarterly, and annual sales targets by closely monitoring team performance and providing actionable feedback.
3. Develop and maintain accurate sales forecasts and reports, ensuring timely communication of results to senior leadership.
4. Collaborate with Marketing, Operations, and Supply Chain teams to ensure seamless execution of campaigns, customer orders, and product delivery.
5. Provide hands-on support to the sales team, including resolving escalations, assisting with account management, and facilitating customer negotiations.
6. Implement and maintain CRM best practices to track sales activities, pipeline progress, and customer interactions effectively.
7. Identify process improvement opportunities to enhance operational efficiency and sales team productivity.
8. Coordinate and execute training sessions for the sales team to ensure they are equipped with the latest tools, product knowledge, and sales techniques.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: Minimum of 7 years of experience in sales operations or sales management within the laboratory diagnostics or healthcare industry. Demonstrated ability to manage a sales team and drive operational efficiency.
• Strong understanding of CRM systems and data-driven sales processes.
• Proven track record of meeting or exceeding sales targets in a competitive market.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to work effectively across teams.
• Hands-on experience in resolving customer issues and managing escalations.

Communication and Collaboration:

The Senior Sales Manager works closely with internal and external stakeholders to ensure seamless sales operations and customer satisfaction.

Internally , the Senior Sales Manager will collaborate with the U.S. Vice President and General Manager to align operational sales activities with strategic goals. Regular interactions with the sales team will focus on performance reviews, coaching, and support. Coordination with Marketing and Supply Chain teams is critical to ensure campaigns are executed effectively and products are delivered on time. The role also involves working with the Finance Team to ensure accurate sales forecasting and reporting.

Externally , the Senior Sales Manager will engage with laboratory directors, healthcare providers, and key accounts to maintain strong relationships and resolve issues promptly. This includes working closely with distribution partners to facilitate efficient order fulfillment and ensuring customer satisfaction at all levels.

Benefits:

• $110,000 - $150,000 base salary + $40,000 commission = $150,000 - $190,000 On Target Earnings
• Hybrid Work Schedule
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k

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