Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

SPM Business Process Consultant

Role Summary : The SPM Business Process Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise in their specialization for both process and technology in an internal consulting environment. They will recommend an appropriate roadmap for implementation, run requirements and process workshops that align business needs to best practices what work in concert with the overall ServiceNow product vision and roadmap.

Key Responsibilities:

• Participate in designing overall engagement model for working with GLD Business Automation and set expectations regarding engagement model with stakeholders
• Design business outcome driven solutions focused on designing processes which solve stakeholder problems, are repeatable, accelerate value and employ process best practices and standards
• Drive SPM process definition, re-engineering, improvement and gap analysis of current/to-be processes. Identify solutions from a people, process and technology perspective during workshops with key stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement
• Identify areas of SPM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Manage and communicate SPM process and business requirements ensuring that the proposed solutions meet the customer's expectations
• Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processes
• Complete, develop and improve required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
• Ensure process related deliverables to stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Invest and maintain expertise in SPM product process capabilities, features and complimentary processes
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards

Qualifications

• Bachelor’s degree in computer engineering, Information Systems Management or equivalent technical / business qualification through experience
• Desired certifications that include:
• Certified Implementation Specialist – Strategic Portfolio Management
• SCRUM, Agile, and/or Scaled Agile
• 3+ years’ experience implementing SPM/APM programs at large customers; or leading SPM programs at large customers using ServiceNow
• Experience with enterprise software implementations for large organizations

Skills:

• Ability to lead project workshops and gather the desired requirements for implementation success
• Ability to influence decision-making within leadership, at levels of SVP, VP, and Director
• Ability to deliver technical and process guidance to all project stakeholders
• Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
• Ability to drive deliverables and results, which involve people who do not directly report to you
• Strong organizational and time management skills

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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