Job Description

We are hiring a Business Analyst for our rapidly growing software development client. They have a growing product line, great career potential and excellent benefits. This is a hybrid role, candidates must be able to be onsite approximately 3 days per week in Windsor, CT .

Not open to 3rd party candidates

Responsibilities:

• Gather and document customer requirements using Agile methodologies.
• Translate, write, and understand detailed customer and technical requirements.
• Respond promptly and appropriately to customer needs and inquiries.
• Work closely with development team in identifying and performing updates to applications.
• Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings.
• Actively monitor, maintain and resolve technical issues related to cloud-hosted instances.
• Perform functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions.
• Contribute to other ad hoc inquiries and assist on internal projects as needed.

Qualifications:

• A bachelor’s degree in computer science or related technology field is preferred.
• 3 - 5 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
• Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail.
• Thorough and comprehensive documentation skills.
• Experience with data migration validation.
• Understanding of SQL and/or Oracle databases.
• Self-starter and ability to work independently to meet deliverables.
• Excellent listening, interpersonal, written, and oral communication skills
• Ability to prioritize and manage several milestones and projects efficiently.
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs.
• High proficiency with analytical tools such as Microsoft Excel and SQL
• Experience working with state agencies and experience understanding state and federal guidelines and regulations preferred.
• Position may require occasional travel in the future.

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