Customer Success Representative Job at eMeals, Birmingham, AL

aW5STGFYaTRPTy9EZnR4VFU0T1NZZC84Rmc9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

BlueNote Search

Part-Time, Fractional CFO Job at BlueNote Search

 ...A part-time, Fractional CFO is needed for a company in the design/construction sector. Seeking someone who can be a strategic right-hand...  ...and varying F/P&A. The company is growing and profitable. Accounting aspects are in order and handled. Narrower hours initially (TBD... 

Motion Recruitment

Recruiter Job at Motion Recruitment

 ...Our client, a well known apparel retail company , is looking for someone to join their team as a Recruiter. This role is fully remote. In this role, you will you will work in a highly collaborative, dynamic, and fast paced environment focused on creating the most... 

Midwest Logistic Systems

Part-time Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

 ...Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of Upton, KY. Minimum...  ...to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership... 

X4 Technology

Substation Electrician Job at X4 Technology

 ...sites or for specific projects as needed. Key Requirements of the Substation Operator ~2-3 years of experience as a Journeyman Electrician or equivalent in electrical engineering and substation operations. ~ Must hold a Journeyman or Master Electrician license... 

Matrix MKTG

Freelance Copywriter Job at Matrix MKTG

About Matrix MKTG: We're not your typical agency. We're a certified minority-owned, Atlanta-based powerhouse that's been making waves since 2020. We've worked with some seriously cool brands like 7-Eleven, HBO, BMW, the Houston Astros, NBA, WNBA, and the U.S. Army. Our...