Job Description

Job Summary

DESCRIPTION

Launch Pad On Call Shelter Advocates create a welcoming, trauma-informed environment for the LGBTQ+ and allied young adults (18-26 years old) in Launch Pad’s Mobile Housing Navigation Center and our Emergency Shelter program. On-Call Shelter Advocates do not work regularly scheduled shifts but respond to unplanned shift openings, when they arise, to ensure shelter operations are running smoothly and maintain a safe environment for those we serve in both of our programs (described below).

PROGRAM DESCRIPTIONS

Emergency Shelter – Seasonal overnight program operating November 1 through April 1 each year. Capacity of about 20 young adults, aged 18-26 each night, in partnership with local churches. Hot meal, shower, mattress, linens, first aid, and additional supplies provided.

Mobile Housing Navigation Center – Single grant funded, this 24/7 year-round program offers staffed transitional housing and resource navigation for up to 15 young adults, ages 18-24. Must be experiencing literal homelessness and referred from the city’s Homelessness Management Information System (HMIS).

Job Responsibilities

Guest Services

• Monitor the residents and perform regular walking checks of the building
• Assist guests with any interpersonal conflicts or disputes
• Provide supplies and/or meals as appropriate when requested (volunteers may assist)
• Wake guests in the morning 
• Ensure guests exit the shelter in a timely manner and take their belongings with them
• Provide equitable, unbiased, trauma-informed care to all guests  

Site Maintenance

• Clean, sanitize, and organize the space regularly 
• Complete cleaning checklists (daily, weekly, and monthly as required)
• Complete building lock-up procedures as each shift ends in the morning

Informational Reporting

• Utilize our data management system, Salesforce (training will be provided)
• Enter guest data and properly check in guests as they enter the shelter 
• Write a brief report at the end of each shift that will include guest concerns, facility and supply updates, pertinent client interactions, and crisis interventions

Physical Demands

• Shelter sites may require climbing stairs to enter
• Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
• Remaining awake and alert for an entire shift
• Completing required clean-up at the end of each shift

Additional Responsibilities

• Communicate with other staff members about staff coverage and take shifts as available
• An average of 3 shifts per quarter are required
• Availability for overnight shifts is expected
• Respond to your availability of shift requests within 12 hours
• Check your email regularly to stay up to date on organization-wide updates
• Attend monthly staff meetings
• Engage with interns and volunteers as needed

Training

Staff will be required and paid to complete some training (trainings are paid but does not count as part of required on-call shifts) that may include but are not limited to:

• CPR & First Aid
• Naloxone
• Trauma Informed Care
• De-escalation
• Trans 101
• Salesforce

Qualifications

• Experience working with vulnerable populations, especially 18-26-year-olds or people experiencing homelessness, is preferred
• Ability to maintain confidentiality, take initiative, and practice de-escalation
• Be culturally sensitive, team-focused, and collaborative
• Be a competent professional with excellent interpersonal communication skills
• Be a team player with strong decision-making skills
• Strong sense of boundaries to keep relationships with guests, providing a professional, safe, and healthy experience
• Ability to clearly and objectively document information
• LGBTQ+ individuals, people of color, and people with lived experience of housing instability strongly encouraged to apply
• Ability to work some holidays (recognized holidays earn time and a half pay)
• Has access to reliable transportation to attend your shift regardless of weather 
• Able to input information into a laptop or desktop computer via a keyboard
• A background check is required for this position; the cost is covered by Nashville Launch Pad. A clear drug screen test may be required.

Additional Information

Benefits

Pay: $17.00 per hour. There are no insurance benefits included with this position at this time. Time and a half is paid for shifts that fall on holidays

How to Apply

Apply at the following link: https://docs.google.com/forms/d/e/1FAIpQLSdJuaqBuORjwDYTGC14UP__zs_b-z4b6VhQjJf1pySF2wWbTQ/viewform

Details

• Date Posted: December 9, 2024
• Type: Contract / Temp
• Job Function: Programs and Service Delivery
• Service Area: Housing
• Salary Range: $17/hour
• Working Hours: On Call Shelter Advocates do not work regularly scheduled shifts but respond to unplanned shift openings

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